Refund policy

Returns Information for Ready to wear Clothing, Footwear or Accessories

ANB Official Ltd accept returns on ready to wear clothing, footwear or accessories ONLY

RETURNS RELATED TO CUSTOMISED SPECIFICATIONS

All custom stitched one-of-a-kind clothing, footwear or accessories customised to your exact specifications cannot be returned. We will accept no returns for any reason, therefore we encourage customers to take care with the measurements provided to us and take care to understand the terms and conditions of their order. By sending us your custom measurements, or placing an order online you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for any customised goods once the order has been placed.

FAULTY OR INCORRECT ITEMS

All our items are inspected and go through a three stage quality check before dispatch, however, should you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 14 days of receipt.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the refund to be processed, the refund is processed by way of store credit, not a monetary value, to enable you to purchase an alternate Pakistani Clothing piece or accessories.

Returns on ready to wear clothing, footwear or accessories;

We will honour a return strictly provided to you in writing by ANB Official based on the below conditions; 

Returns can only be carried out if you return your order to Customer Services at the below returns address. 

If you have any issues with returning your items please email contact@anbofficial.co.uk quoting your order number, name, items you wish to return and reason for return. 

RETURNS ADDRESS

All mailed returns should be sent to the following address:

ANB Official

Unit 355

38 Sunbridge Road

Bradford

BD1 2DZ

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning any items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know. 

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

 

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.